Dell: Business Analyst / Six Sigma / CCO Analyst

Dell International Services, Bangalore immediately requires candiadtes with following skills:

1. Business Analyst
* MBA, with 5+ years of experience
* Set goals & envision strategic initiatives to enable the business to meet the same
* Drive continuous process improvement, using statistical analysis
* Analyze process capability and drive standardization
* Execute and deploy global initiatives across regions

2. Business Process Improvement (Six Sigma)
* BE / MBA, with 8+ years of experience
* Function as a BPI Champion, tying in with the Business Unit objectives & operations strategy
* Excellent command over Six Sigma Methodology
* Have to be a change agent in creating a review rigor around BPI status / score-card, drive BPI culture & provide feedback to the Business Leaders

3. CCO Analyst (WFM)
* 3-5 years of experience
* Scheduling, using WFM tools of excel
* Real time Q monitoring
* Productivity related reporting

4. CCO Lead (WFM)
* 6+ years of experience
* Manage a team of CCO specialists
* Responsible for managing Forecasting, Scheduling, Capacity Planning, and Real-Time monitoring
* Provide in-depth analysis relating to Scheduling, Productivity, Execution and Headcount
* Run special projects along with the Leadership Team to achieve improvements in productivity

5. CCO Manager (WFM)
* 10+ years of experience
* Manage entire planning activity across several business processes with a headcount of 1500 (approx)
* Develop and recommend queue strategies for the site
* Drive Forecasting, Scheduling and Capacity Planning exercises
* Conceptualize and deliver projects that could be game-changers in the area of Contact Center Operations

Note: All positions are at Dell's Banglore, Hyderabad, Delhi & Chandigarh centers.

How to Apply
* Interested candidates can send their resumes, indicating job title, and preferred location in the subject line, to ->