Sr. Engineer - Technology urgently required for a MNC

Job Description
We, at TechnoMind Consultants, are recruiting a Sr. Engineer (Technology) for our esteemed Client (MNC BPO) Mumbai.

Location: Mumbai

  • 3+ years in ITES / BPO / Call Center / Technical Infrastructure Management
  • Experience in technical vendor management
  • Desktop/Network/Telecom Support Experience
  • MCSE 2000/2003 Certified
Education Qualification:
  • BE / B -Tech / Diploma / Graduate in IT or Computer Science
Roles and Responsibilities
  • Support desktop computers, monitors, printers, and other peripheral computing devices
  • Maintain scripts, backup strategies, performance monitoring, Antivirus protection
  • Interact with Vendors for resolving issues.
  • Be an escalation point for resolving desktop related issues.
  • Basic Telecom support.
  • Basic Network support.
  • Perform any Install, Move, Add or Change (IMAC) at the client level.
  • Configuring the print servers and resolving printing problems.
  • Maintain and track inventory of IT Hardware and Software
  • VPN Client trouble shooting.
  • Knowledge of information security issues, threats, tools and best practices
  • Configuration of Desktop PCs, Thin Clients Laptops and printers
  • Troubleshoot and resolve Office / Outlook related issues.
  • Assist with moving equipment and users.
  • Provide direct support for services such as office phones, video conferencing and remote access.
  • Provide basic corporate network infrastructure and server support.
Customer Service Skills & Knowledge
  • Ability to effectively communicate with and collaborate on desktop and enterprise computing issues, network access issues with the necessary people for resolution.
  • Highly developed customer service skills.
  • Effective oral and written communication skills
  • Resourceful and detail-oriented
  • Possess good organization skills
  • Demonstrated ability to be a team player and a willingness to lend a hand with any project.
If interested, please send your updated CV immediately to NOW!