- To provide a Central point of contact for any problems related to Networks
- To look into all requests and issue pertaining to LAN and WAN
- To remotely resolve issues regarding routers, firewalls, LAN etc
- Should have a fair knowledge on PIX, ASA firewalls and network interfaces
- Should have a Good knowledge on CISCO Routes 1800, 2800, 3800 Series
- Preparation and Maintenance of ISO and BS7799 audit reports
- Maintain Customer Satisfaction and quality according to the current expectation levels required for this position
- Will be responsible for all day to day activities concerned with LAN and WAN
- Provide support to Customers and Users on all Network related issues
- Maintaining routers and manifesting changes if any periodically
- Maintaining the network with the Support team
- Maintaining all equipments switches, routers, should be well versed with VPNs etc
- Use troubleshooting techniques to identify products that are defective
- Identify and provide input on unique or recurring customer problems
- Ensure proper escalation procedures
- Thorough Knowledge Switches, Routers and Firewalls (2 Years of Experience)
- Ability to analyze and solve technical problems related to LAN and WAN (2 Years of Experience)
- Good problem resolving skills
- Ability to maintain complex networks with different interfaces and equipments
- Should upgrade oneself as per requirement from time to time
- Good interpersonal skillsGood team player
- Good temperament, patience and perseverance
- Must be a B.E. / B.Tech. / B.Sc. with certifications in configuring and maintaining complex Networks
- Additionally must have a valid CISCO certification, capability of handling multi-layered switches, routers, firewalls, PIX etc
- Comfortable working in night shifts, weekly roster
- Fluent, Neutral & clear spoken English with good grammar and correct pronunciation
- Techno savvy and good working knowledge of computers
- Inclined towards customer serviceEnergetic and enthusiastic
Education: B.Tech. / B.E. - Computers
Location: Mumbai
How to Apply: Send in your updates resumes to Smriti_Girotra@syntelinc.com NOW!